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Accelerating Employee Footprint Strategy Optimization

 

Overview

A leading Minneapolis-based client faced increasing hourly wage pressures, combined with the need to open a second U.S. location for contingency purposes at the request of their largest client. Pioneer was tasked with driving the initial assessment of strategic options and evaluating their associated impacts.

The Challenge

The client sought to develop an employee footprint strategy for the next 3-5 years. Pioneer was asked to:

  • Analyze and stratify customers and roles based on the support requirements for hourly call center employees and their back-office support.

  • Quantify high-level impacts of strategic options and develop a framework to assess these options based on key factors like cost, implementation difficulty, and risk.

  • Provide a high-level roadmap for the strategic implementation.

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Our Approach

Current State Assessment:

Understanding the organization’s strategy, current pain points, employee footprint, and business focus areas.

This assessment involved detailed interviews with leadership and a deep dive into existing operations to identify inefficiencies and areas for potential optimization, setting the foundation for a strategic roadmap.

 

 

Strategic Prioritization:

Partnered with the executive leadership team to define key strategic priorities and metrics for growth and profitability, ensuring alignment with business needs.

This collaborative process allowed Pioneer to establish clear, measurable objectives that prioritized high-impact business areas and aligned workforce investments with long-term strategic goals.

Financial Modeling and Execution Roadmap:

Developed a detailed forecasting model and roadmap to help leadership assess various strategic scenarios.

This model included sensitivity analysis to gauge the impact of different variables, providing a comprehensive view of potential financial outcomes and enabling the leadership team to make well-informed decisions.

 

 

Our Results

Enabled Executive Clarity:

Translated complex challenges into actionable strategy options, helping leaders balance cost, risk, and growth.

This clarity empowered the executive team to confidently evaluate different paths forward, removing uncertainty and enabling decisive action that aligned with their long-term vision.

 

 

Aligned Strategy with Execution:

Drove alignment between leadership’s strategic priorities and workforce investments.

By bridging the gap between high-level goals and day-to-day operations, Pioneer ensured that the workforce decisions made were directly tied to the company's growth and profitability objectives.

 

Fueled Confident Decision-Making:

Provided the financial rigor and scenario modeling necessary for bold, data-backed decisions with long-term implications.

The robust financial framework allowed leadership to not only see the financial outcomes but also make decisions based on real, actionable insights that reduced risk and maximized ROI.

 

“This model enables me to work with the leaders to determine the best way forward without having to guess”

-Pioneer Client

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